Effective Date
Jan 1, 2017
OneDirect Inc. (“ODCEM TECHNOLOGIES PRIVATE LIMITED”) is committed to protecting your privacy. This Privacy Policy (“Policy”) applies to those who visit the Websites owned and operated by OneDirect, as well as users of our Service(s). This Privacy Policy describes how OneDirect collects, uses, shares and secures the personal information you provide. It also describes your choices regarding use, access and correction of your personal information. The use of information collected through our Service(s) shall be limited to the purpose of providing the service for which the Customer has engaged OneDirect. The capitalized terms used in this Policy but not defined herein shall have the same meaning as defined in our Terms of Service at OneDirect.in/terms (“Terms”).
If you have questions or complaints regarding our privacy policy or practices, please contact us at clientcare@onedirect.in
How Do We Collect, Use and Share Your Personal Information and Other Information?
Collection
We may collect the following personal information from you within the Websites:
We may collect the following personal information from you when you use our Service(s):
We collect data of our customer’s customer i.e (The end customer) through third party API (Facebook, Twitter and Google playstore)
Use
We may use the personal information collected from within the Websites or when you use the Service(s) to:
When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided.
Except as outlined in this Policy, your information will never be sold to or shared with other companies or organizations for commercial purposes or otherwise. We may transfer personal information to our Group Companies and sub-contractors that help us provide our Service(s). Transfers to subsequent third parties are covered by the service agreements with our sub-contractors. Such sub-contractors may include third-party payment processors who process your credit card (if applicable) and other payment information for OneDirect but are otherwise not permitted to store, retain or use such information.
If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at clientcare@onedirect.in
OneDirect collects information on behalf of our customers, and has no direct relationship with the individuals with whom our customers may interact using the Service(s).
This information is collected through Facebook, Twitter(GNIP), Google Playstore API’s and a thrid party tool.
Following APIs and thrid party tool used by OneDirect:
These APIs and third party tool used are authenticated with our customers’ user id and password in the respective platform. OneDirect does not store client user Id or passwrod in its database the userID and password are pushed to the respective API to get an authentication token which is then stored in OneDirect database.
All these APIs and tools adhere to privacy policy of thier respective platform (Facebook, Twitter or google play). Privacy policy of these platform are as given below:
Twitter: https://twitter.com/privacy?lang=en
Facebook: https://www.facebook.com/about/privacy/
Google Playstore: https://play.google.com/about/privacy-security/ <
If you are a customer of one of our clients (“End-Customer”) and would no longer like to be contacted by that Client, please contact the Client that you interact with directly. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the OneDirect’s Client (the data controller). If requested to remove data, we will respond within a reasonable timeframe.
Other information such as End-Customer (If applicable) device models, IP address, usage patterns may also be captured by the Service(s). This information is not used by OneDirect except in allowing you to view and use this information for targeting future communication with the End-Customers. Content and messages in voice, text or other format created by you or your End-Customers to send or share with other users or End-Customers shall be hosted on OneDirect’s servers.
We retain Personal Data we process for as long as an Account is active or as needed to provide the Service(s). If you wish to terminate your Account or request that we no longer use Your Data, please contact us at clientcare@OneDirect.in . We will retain Your Data as necessary to comply with our legal obligations, maintain accurate financial and other records, resolve disputes, and enforce our agreements. We delete all Your Data on the expiry of 30 days after the termination of your Account, except as otherwise prohibited by applicable law.
We are the data processors and not the data controllers of the information on our platform. O ur Clients , who control their customer data and send it to OneDirect for processing, are the “controllers” of that data and are responsible for compliance with the Directive. We work with our clients to help them provide notice to their customers concerning the purpose for which personal information is collected.
We store and process data, including personal information, in India and possibly in other countries through third parties that we use to operate and manage the Service(s). When you access or use our Websites or the Service(s), or otherwise provide information to us, you are consenting, on behalf of you and your authorized agents or End-Customers, (and representing that you have the authority to provide such consent) to the processing and transfer of information in and to India and other countries which may have different privacy laws from your or their country of residence. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. We may enter agreements with our clients to provide them access to our Service(s), which includes the processing of information relating the End-Customers.
We do not own, control or direct the use of the information stored or processed on our platform and only access such information as reasonably necessary to provide the Service(s) (including to respond to support requests), as otherwise authorized by our customers or as required by law.
It shall be our customer's responsibility to inform the End-Customers about and obtain necessary consent for any personal information that is collected through our customer’s use of the Service(s). As the processors of personal information on behalf of our customers, we follow their instructions with respect to the information they control to the extent consistent with the functionality of our Service(s). In doing so, we implement technical, physical and administrative measures against unauthorized processing of such information and against loss, destruction of, or damage to, personal information as more fully described under the section below entitled, “Protection of Information”.
OneDirect may use third party software for analytics . All metrics information collected from your usage of the Service(s) shall be transmitted to analytics provider . This information is then used to evaluate how users use OneDirect, and to compile statistical reports on activity for us. We further use the same statistical analytics tool to track or to collect your Personally Identifiable Information (PII). We will use this information in order to maintain, enhance, or add to the functionality of the Service(s) and to personalize the experience for you. Anonymized and aggregated information and analysis may be made public where desired by OneDirect. Third party analytics software will not share your PII or associate your PII with any other data held by them.
When you use our Websites, we may store some information on your computer. This information will be in the form of a “cookie” or similar file. Cookies are small pieces of information stored on your hard drive, not on the OneDirect website. We do not use cookies to spy on you or otherwise invade your privacy. They cannot invade your hard drive and steal information. We use cookies to help you navigate the Websites as easily as possible, and to remember information about your current session. These are the Session Cookies and they are removed from your system when you close the web browser or turn off the computer. You must enable cookies on your web browser to use the Service(s).
We use Local Shared Objects, such as Flash cookies, and Local Storage to store content information and preferences. Third parties with whom we partner to provide certain features on our Websites or to display advertising based upon your web browsing activity also use Flash cookies or loal storage to collect and store information. Various browsers may offer their own management tools for removing loal storage.
To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Essential Cookies: These cookies are essential for the basic functionalities offered by the Service(s). These class of cookies helps in keeping a user logged in to the Service(s) and remember relevant information when they return to the Service(s). These cookies are essential for the basic functionalities offered by the Service(s). These class of cookies helps in keeping a user logged in to the Service(s) and remember relevant information when they return to the Service(s).
Insight Cookies: These are used for tracking the user activities within the Service(s), which in turn helps us in improving your user experience.
Marketing Cookies: These are used for providing you with customized and interest-based ads based on your browsing behavior and other similar activities on our Websites.
The cookies (third party) we may use in connection with our Websites and the Service(s) provided are:
List of cookies used by the Websites
|
Set by or on behalf of |
Purpose |
Websites using the cookies |
Privacy Policy |
|
Google analytics |
Website analytics cookie for visitor information and source. |
OneDirect
|
|
|
Adwords Conversion |
Conversion tracking cookie for ads delivered by Google Adwords |
OneDirect
|
|
|
Google Interest-based ads |
Cookie to serve ads based on a user’s prior visits to our website. |
OneDirect
|
|
|
|
LinkedIn cookies for the purpose of interest-based advertising. |
OneDirect
|
|
|
|
Twitter tracking to track people interactions. |
OneDirect |
You can set your browser to either reject all cookies, to allow only “trusted” websites to set them, or to accept only those cookies from those websites you are currently on.
For more information on controlling cookie settings in your browser, please refer to the following links:
More information on "Incognito" mode and cookie setting in Google Chrome
More information on "InPrivate" and cookie setting in Internet Explorer
More information on "Private Browsing" and cookie setting in FireFox
More information on "Private Browsing" and cookies setting in Safari
Please note that if you wish to turn off the cookies in your web browser, you might not be able to take advantage of many features of our Service(s).
To learn how to delete or disable cookies in general, visit www.allaboutcookies.org/manage-cookies.
OneDirect customers have the responsibility to inform the individuals with whom they interact with via the help of the Service(s) about the cookies used by OneDirect (If applicable) and by themselves and should obtain individuals’ consent, if necessary.
We and our third party advertising partner's use technologies such as web beacons in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We link this automatically collected data to other information we collect about you.
Do Not Track. Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third parties. We do not use technology that recognizes DNT signals from your web browser.
Our Websites includes social media features, such as the Facebook “Like” button, the “Share This” button or interactive mini-programs. Where we have your consent, these features may collect your IP address, which page you are visiting on our Websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Websites. Your interactions with these features are governed by the privacy policy of the company providing them.
Our Websites contain links to other websites that are not owned or controlled by OneDirect. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Websites or use an iFrame to access these websites and to read the privacy policies of each and every website that collects personal information.
We may use your email address to send our newsletters and/or marketing communications. If you no longer wish to receive these communications, you can opt out by following the instructions contained in the emails you receive or by contacting us at clientcare@OneDirect.in .
We will send you announcements related to the Service(s) on occasions when it is necessary to do so. For instance, if our Service(s) is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of communications which are not promotional in nature. If you do not wish to receive them, you may deactivate your Account.
We partner with third-party advertising networks to either display advertising on our Websites or to manage our advertising on other websites. Our ad network partner may use cookies and Web beacons to collect information about your activities on our Website and other websites to provide you targeted advertising based upon your interests (this will only be the case if we have your consent in certain locations).
The Websites and Service(s) have industry standard security measures in place to protect against the loss, misuse, and alteration of the information under our control. When you provide us with sensitive information (such as credit card information or login credentials), we will encrypt that information via JSON web Token (JWT).
While there is no such thing as “perfect security” on the Internet, we take all reasonable steps to ensure the safety of your personal information. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Websites or via the Service(s) and any transmission is at your own risk. Once we receive your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
Additionally, you retain all rights of ownership to your personal data we collect. Except as set forth herein under sections elaborating on use of your personal information above and legal disclosure below we will not sell or share your personal data with any third parties or use your personal data to compete with you. Your privacy and the privacy of your customers are of utmost importance to us. If you have questions about our security you can contact us at clientcare@OneDirect.in .
We post customer testimonials/comments/reviews on our Websites which may contain personal information. Prior to posting the testimonial, we obtain the customer's consent to post their name along with their testimonial. If you want your testimonial removed, please contact us at Clientcare@OneDirect.in . If you, as a customer of Our Service, , wish to publish on your websites, any testimonials you have received from third parties via e-mails or widgets, it is your responsibility to obtain consent from such third parties prior to publishing the testimonials. You understand that We will not be liable to any person for unauthorized publishing of testimonials by customers of .
Upon request OneDirect will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information please contact us at clientcare@onedirect.in .
We allow users of the Service(s) or Website to access, update or modify their information by clicking on the Profile in the OneDirect navigation menu or by contacting us at clientcare@onedirect.in . We seek to respond to requests for access or modification as soon as possible and within reasonable timeframe.
Amendments to this Policy will be posted to this URL and will be effective when posted. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective. Provided we will not be notifying you if we amend the Policy to make addition, deletions or modifications to the list of cookies from time to time to keep the list of cookies current and accurate. You should frequently visit this Policy to check for amendments. Your continued use of this Websites or the Service(s) following the posting of any amendment, modification, or change to this Policy shall constitute your acceptance of the amendments to this Policy. You can choose to discontinue use of the Websites or Service(s), if you do not accept the terms of this Policy, or any modified version of this Policy.
We reserve the right to disclose your personal data as required by applicable law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or other legal process served on us. Your personal data will also be shared between our Group Companies for the activities permitted under this Policy.
In the event OneDirect goes through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred. You will be notified via clientcare@onedirect.in and via a prominent notice on our Websites of any such change in ownership or control. We may also disclose your personal information to any other third party with your prior consent.
If you have any questions about this privacy policy or your dealings with the OneDirect, you can contact us at clientcare@onedirect.in or via postal mail at OneDirect, Tower D, 5th floor IBC Knowledge Park, Bannergetta Road, Bengaluru.