Listen & engage with your customers on 20+ channels including WhatsApp, social, email, calls, Amazon, website, app, etc.
Automate using 3000+ workflows, collaborate with teams, gather extensive analytics & get a 360 degree view with our unified solutions.
Combine AI chatbots with human-driven live chat across Website, App & WhatsApp.
Capture leads, faciliate transactions, send notifications & resolve customer queries in real-time with easy-to-build workflows & advanced routing mechanisms.
Trigger feedback surveys across the customer journey (NPS, CSAT, CES) via Email, SMS, WhatsApp, Kiosk, etc.
Identify the key moments of delight & discontent of your customers & apply smart rules to convert these insights into meaningful actionables.
Powerful customer engagement hub; Unified 360° profile of customers
Create micro-segments based on customer behavior to maximize marketing ROI
Create CXO views and arm yourself with actionable insights
Setup a command centre with powerful visualizations & real-time trends unlocking the potential of cross-functional data from customer service, sales, marketing, feedback, etc.
Gather transformative insights & take data-driven decisions from any screen, anywhere!
Ankur Warikoo, CEO and Founder, Nearbuy (formerly Groupon)
"We have implemented SAP previously, Oracle as well, but I doubt that anyone has come close to the solution that OneDirect has provided, their understanding of customer segments is unparalleled."
-Alok Kumar, CSO, Aircel
"OneDirect helps us take the customer from a public media to a private wall garden, while making sure that we do not miss on any customer feedback. We have been happy customers for more than three years now."
-Dhiraj Chaddha, Head, Marketing, VOLTAS
“We have completed four business cycles with OneDirect. It has certainly helped us open up this avenue where we can have a real-time dialogue with consumers. The experience has been pleasant. We have had learnings and we will certainly evolve, utilizing those learnings.”
Ankit Tandon, VP, Operations, OYO Rooms
"OneDirect helps us understand what people are talking about OYO as a brand, it helps us not to miss anything that the customers are expressing out there, we then take this information and process it to improve our product and service."
"Wow !! 200 plus third party platforms. All in one dashboard is just amazing."
"ORM is extremely important because of it’s impact and OneDirect effectively manages it for us."
"OneDirect made real-time dialogue with consumers possible."
"It is inconceivable how much more we can do with OneDirect."
"OneDirect provided us a single dashboard to interact with all our customers."
"OneDirect has made the management of our people much more effective."
"Now the resolution of passenger grievance is incredibly fast. Thanks to OneDirect."
"With OneDirect we can spend our time having more meaningful conversations with our customers."
"One dashboard that rules them all."
"OneDirect helps our team to look at data as information and make quick decisions."
See What OneDirect Can Do For You
GET A DEMO
