We Focus On Solving Your Problems

OneDirect Service Cloud

Finally, a truly unified inbox

Respond to actionable items across all channels (Facebook, Twitter, blogs, forums, Email, Google Play, Web/In-App Chat, Call etc.) from one single dashboard
Deflect predictable support cases with self serve portal
Advanced ticketing system with auto assignment, SLAs, ticket tagging, canned responses & a lot more
Advanced analytics and team performance metrics

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Winning

Email
Customer service helpdesk with all smart automations and analytics
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Winning

Social
Respond to and engage with customers across social channels from one single dashboard
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New

Self Serve
Web/In-App self service portal, knowledge base and community forum
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New

Cloud Telephony
Enterprise class telephony to manage your customer communication over calls and SMS's.
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Winning

Indic Crawler
Crawl 3rd party forums and ticket all actionable mentions
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New

Chat & Chatbots
Talk to your customers in real-time over website and in-app
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OneDirect Marketing Cloud

Unlock the voice of your customers

Discover the conversations, people and trends impacting your business from any corner of the public web
Track and measure volume, sentiments, geographic hotspots, audience demographics of your brand and your competitor's social campaigns
Ensure rapid security and PR crisis management
Schedule, manage and optimise your social media posts

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Winning

Social Listening
Listen and analyse conversation about your brand on the public web
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For
CXO's Only

PR Management
Ensure rapid security and PR crisis management
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New

Publishing
Schedule, publish, analyse and optimise your social media post
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OneDirect Feedback Cloud

Hardwire customers in every business decision

Capture Feedback: Hear your customers’ feedback from every channel
Analyze Performance: Transform data into insights, in real time and prioritize what matters most
Take Actions: Make insights actionable for everyone across your company from the C-suite to the frontline

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New

CSAT/NPS
Create, send, and analyze CSAT/NPS surveys across all channels (web, In-app, email, In-store, SMS, IVR)
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New

Insights
Advance analytics on feedback data to get powerful actionable insights
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New

Action Management
Track, analyse and iterate on feedback based business decisions
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OneDirect Services

Take your customer experience to the next level

Our team of analyst, CX auditors, consultant and trainers at your service to level up your Customer Experience
Our deep understanding of customer journey and knowledge of industry benchmarks helps us in giving you the best solution
Data-driven insights that impact the bottom line

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Premium

CX Analytics
Deep Dive into customer feedback, social and support data to get actionable insights
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Premium

CX Training & Audits
Build and sustain world class CX process by maintaining consistency and compliance
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CX Consulting
Master the digital imperative with data driven CXM consulting
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OneDirect Command Center

A revolutionary data communication platform

Extract business, consumer and social data from multiple sources
Transform it into real time visualisations on any screen, anywhere.
Drive actionable insights and take data driven decisions

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Premium

Visualisation
Unlock the true value of your data, and ensure everyone experiences your work.
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Premium

Insights
Overlay data from multiple sources to get business transforming insights
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Premium

Cross-functional
Drive smarter decisions and action by pulling live summary data from sales, operations and marketing
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See What OneDirect Can Do For You