We Focus On Solving Your Problems

OneDirect Service Cloud

Finally, a truly unified inbox

Respond to actionable items across all channels (Facebook, Twitter, blogs, forums, Email, Google Play etc.) from one single dashboard
Advanced ticketing system with auto assignment, SLAs, ticket tagging,
canned responses & a lot more
Advanced analytics and team performance metrics

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OneDirect Marketing Cloud

Unlock the voice of your customers

Discover the conversations, people and trends impacting your business
from any corner of the public web
Track and measure volume, sentiments, geographic hotspots, audience demographics of your brand and your competitor's social campaigns

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OneDirect Feedback Cloud

Hardwire customers in every business decision

Capture Feedback: Hear your customers’ feedback from every channel
Analyze Performance: Transform data into insights, in real time and
prioritize what matters most
Take Actions: Make insights actionable for everyone across your
company from the C-suite to the frontline

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OneDirect Fusion Cloud

A single source for everything you need to know about your customers

Unify data from multiple sources to achieve a single 360° view of a customer
Analyze customer data to understand and predict behavior with in-built models
Create CXO views and arm yourself with actionable insights

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OneDirect Strategic CX Consulting

Take your customer experience to the next level

Our understanding of customers' journey, knowledge of industry benchmarks and first principles approach helps us in giving you the best solutions
Analytics and data science as a service to develop, scale and refine your big
data strategy and deploy insights to end user applications

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See What OneDirect Can Do For You