Track, filter & bucket actionable conversations across all channels (Facebook, Twitter, Email,
Google play etc.)
Advanced ticketing system with auto assignment, SLAs, canned responses and a lot more...
Track your social presence and benchmark your brand with peers
Capture online trends and get virality alerts
Hardwire the customer into every decision
Run CSAT/NPS surveys, get insights from your customers
Capture Feedback; Analyze Performance; Take Action
Powerful customer engagement hub; Unified 360° profile of customers
Create micro-segments based on customer behavior to maximize marketing ROI
Create CXO views and arm yourself with actionable insights
Data-driven insights that impact the bottom line
Our deep understanding of customer journey and knowledge of industry benchmarks helps us in giving you the best solution
"OneDirect has improved our satisfaction index by 80%."see the story
"ORM is extremely important because of it’s impact and OneDirect effectively manages it for us."
"OneDirect made real-time dialogue with consumers possible."
"It is inconceivable how much more we can do with OneDirect."
"OneDirect provided us a single dashboard to interact with all our customers."
"OneDirect has made the management of our people much more effective."
"OneDirect reduced resolution time by 60%." see the story
"With OneDirect we can spend our time having more meaningful conversations with our customers."
"OneDirect’s response time through twitter is just amazing."
India’s largest customer experience management summit organized by OneDirect.
300+ CEOs, CMOs, CSOs and veterans in customer experience management from 100+ leading
brands across India and UAE engaged in our quest for excellent customer experience.